Return, Exchange and Refund Policy 

7 Days Return, Exchanges and Refund

We believe in what we sell, so we always stand behind our products and hope you enjoy using it.

Exchange:            

If, for any reason, you are unhappy with your purchase or you have changed your mind, please bring the item to us at our head office in San Po Kong.  Exchange product will be passed to our expert for examination.  Artique takes the responsibility to notify you, within a reasonable period of time, whether you are entitled to an exchange as a result of a mind changing.  

Return:                 

Please bring the item to us at our head office in San Po Kong.  Returned product will be passed to our expert for examination.  Artique takes the responsibility to notify you, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of a defect.  If we find them soiled or damaged, in such cases, we will replace them with new items.

Refund:  All refunds will be in form of online store credits.

To make sure the system works efficiently, we have a few guidelines.

1.    All returns or exchanges must take place within 7 days of purchase.  Any Items purchased more than 7days after Delivery, are not applied to the Returns, Exchanges and Refund Policy.
2.    Please provide a copy of your receipt.  Please keep the receipt, proof of purchase and delivery documents as proof. Refund or replacement will not take place without proof or cannot meet the 7 days restriction.
3.    To be eligible for a return or refund, please note that items must be unopened, unused, have all the original packaging, and be in good resalable condition.  The following conditions are not acceptable for exchange, return and refund:
Used items, Sale Items, Customized Items, Damaged Items
4.    Refunds will be in form of online store credits.

You can bring the item to:


Lead Well Development Limited
Unit 2520, 25/F., New Tech Plaza, 34 Tai Yau Street, San Po Kong, Kowloon, Hong Kong

Business hours: Monday to Friday 9:00am to 6:00pm

Day off on Saturday, Sunday and Public Holiday


Or you can
contact us if you have any questions about our Returns, Exchanges and Refund Policy via:

telephone: +852 37430416  whatsapp: +852 51140950  email: cs@the-artique.com